Shipping Policy

Ini adalah draf Polisi Penghantaran (Shipping Policy) yang menyeluruh dan sesuai untuk operasi e-dagang anda. Ia telah ditulis dengan gaya bahasa yang profesional tetapi kekal mesra, bersesuaian dengan jenama Deara Hijab.

Ia juga telah dirangka dengan mengambil kira operasi logistik tempatan di Malaysia, termasuk rujukan kepada rakan kurier yang biasa digunakan. Anda boleh terus copy dan paste ke dalam halaman Shipping Policy di Shopify anda.

Shipping Policy

Thank you for shopping with Deara! We are thrilled to have you as our customer and are committed to delivering your beautiful pieces to you as quickly and safely as possible. Please read our shipping policy below for more details on processing and delivery times.

1. Order Processing Time

All orders are processed and packed within 1 to 3 business days (excluding weekends and Malaysian public holidays) after receiving your order confirmation email.

You will receive another notification email with tracking information once your order has officially shipped. Please note that during peak seasons, new collection launches, or festive sale periods, processing times may be slightly delayed. We appreciate your patience and understanding!

2. Domestic Shipping Rates and Estimates (Malaysia)

We offer reliable delivery across Peninsular Malaysia, Sabah, and Sarawak. Shipping charges for your order will be calculated and displayed at checkout based on the weight of your parcel and your delivery location.

We partner with trusted courier services, including Pos Malaysia and Ninja Van (managed efficiently via our logistics network), to ensure your parcel reaches your doorstep safely.

Peninsular Malaysia: Standard delivery typically takes 2 to 4 business days after dispatch.
Sabah & Sarawak: Standard delivery typically takes 3 to 7 business days after dispatch.

(Optional: If you offer free shipping, you can add: "We offer FREE standard shipping for domestic orders over RM[Insert Amount].")

3. International Shipping

Currently, we offer shipping to selected international destinations. Shipping charges and available delivery options will be calculated and displayed at checkout.

Please note that international orders may be subject to import duties, customs taxes, and fees once the shipment reaches your destination country. Deara Holding Sdn. Bhd. is not responsible for these additional charges; they are the sole responsibility of the customer.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us containing a tracking number and a link to check its delivery status. Please allow up to 24 hours for the tracking information to become active in the courier’s system.

If you haven’t received your order within the estimated delivery timeframe, please contact us at hello@dearahijab.com with your name and order number, and we will gladly look into it for you.

5. Incomplete or Incorrect Addresses

Please ensure that your shipping address is entered correctly at checkout. We cannot be held responsible for parcels lost or delayed due to incorrect or incomplete addresses provided by the customer. If a parcel is returned to us due to an incorrect address, a re-shipping fee may apply.

6. Damaged or Lost Parcels

We take great care in packing your orders. However, if your order arrives damaged in transit, please save all packaging materials and damaged goods, and contact us within 48 hours of receiving the parcel at hello@dearahijab.com with photo evidence.

If your parcel is marked as 'Delivered' but you have not received it, please check with your neighbors or building management first. If it remains missing, contact us so we can assist in raising a report with the courier partner.